Terms & Conditions

Shipping

Unless noted otherwise in the ordering process Innovision Incorporated ships all items within one business day of receiving the order. You will receive notification of any delay or cancellation of your order.

International Customs Duties and Taxes:

Customs import duties and taxes are the sole responsibility of the buyer. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Innovision Incorporated, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Returns

Returns are permitted within 10 days from the date of receipt of merchandise. Returned merchandise will be accepted by us only if all conditions below are met. Shipping and handling charges are not refundable. We are not responsible for any shipping and handling charges of merchandise being returned to us.

Returned items are subject to a 15% restocking fee unless defective and being exchanged for another item.

1)            All returned merchandise must be in its original new, clean and unused condition. Returns of damaged or scratched merchandise will not be accepted.

2)            Software included with returns must be in new and unopened condition.  Software is clearly marked that your system will be considered “used” once opened.

3)            All returns must include all the factory accessories which come with the item. For example, an audience response system must be returned with its original keypads, batteries, transceiver, bag, unopened software, etc. No returns will be accepted if any of the items included with the purchase are missing.

4)            Items that are defective may need to go back to the manufacturer for warranty service and not be shipped to our facilities.

5)            Packages that are refused will be charged for the actual shipping cost both to and from your location unless pre authorized.

6)            Returned merchandise which is lost or damaged in transit is not our responsibility. Please insure your return with your carrier. It is your responsibility to file claims with the carrier upon the discovery of the problem.